Question:
Why a viewable rendition is not generated for password-protected files in PromoMats?
Answer:
If a Microsoft Office™ file is protected by a password, Vault is not able to generate the viewable rendition.
The following message is displayed in the Viewable Rendition:
Using password protection on Microsoft Office™ files that require viewable renditions is possible, as long as the settings for the file are limited to only protecting file editing.
Related Documentation:
Vault Help Documentation: Password-Protected Files