Question:

Why a viewable rendition is not generated for password-protected files in PromoMats?

Answer:

If a Microsoft Office™ file is protected by a password, Vault is not able to generate the viewable rendition. 

The following message is displayed in the Viewable Rendition:

Using password protection on Microsoft Office™ files that require viewable renditions is possible, as long as the settings for the file are limited to only protecting file editing.

Related Documentation:

Vault Help Documentation: Password-Protected Files

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