Contacting the Global Service Center

Veeva's Global Service Center provides essential 24/7, 1st-line support to PromoMats end-users. With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (support@veeva.com), or by phone.  In order to open a ticket, the user must have a Support Portal login account and be logged into the portal. 

Note:  For Sites running clinical trials with Veeva CDMS, please visit the CDMS Global Service Center Contact Directory for direct contact information.

Note:  For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.