Contacting the Global Service Center
Veeva's Global Service Center provides essential 24/7, 1st-line support to PromoMats end-users. With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (firstname.lastname@example.org), or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.
Note: For Sites running clinical trials with Veeva CDMS, please visit the CDMS Global Service Center Contact Directory for direct contact information.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
|Canada Toll Free:||+1 (800) 801-9845|
|US Toll Free:||+1 (800) 971-3716|
|Direct Line:||+44 (0) 1865-398-190|
|France Toll Free||0801840527|
Italy Toll Free
Germany Toll Free
Netherlands Toll Free
|Portugal Toll Free||800501360|
|Spain Toll Free||900999414|
|Colombia Toll Free||018009111037|
|Direct Line:||+61 (0) 2841-722-28|
|China Line:||+86 2-1803 69493|
|Japan Line:||+81 3-4590-2868|