CoBrowse is not displaying when using a file in Vault with an Extension that is not HTML, JPG, PDF or Video format.
The integration fails when trying to show a CoBrowse Presentation when not using an HTML, JPG, PDF or Video file in the package.
Any presentation files that are used in CoBrowse must contain a proper file type in order for CoBrowse to work correctly.
CRM Help Documentation: Creating CoBrowse Content
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.