Question:

Is it possible to track the usage of a training presentation in CRM?

Answer:

It is possible to track the usage of a training presentation.

Enabling the TRACK_CLM_MEDIA_PREVIEW_vod Multichannel Setting with the appropriate setting (1 or 2) allows the usage of a training presentation to be tracked.  The following settings can be used:

• 0 or NULL - Do not track use
• 1 - Track all Media Preview use, including training
• 2 - Track training use only

Related Documentation:

CRM Help Documentation: Tracking CLM Activity Anonymously

Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.