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Is It Possible to Track the Usage of a Training Presentation in CRM?

  • Updated

Question:

Is it possible to track the usage of a training presentation in CRM?

Answer:

It is possible to track the usage of a training presentation.

Enabling the TRACK_CLM_MEDIA_PREVIEW_vod Multichannel Setting with the appropriate setting (1 or 2) allows the usage of a training presentation to be tracked.  The following settings can be used:

  • 0 or NULL - Do not track use
  • 1 - Track all Media Preview use, including training
  • 2 - Track training use only

Related Documentation:

CRM Help Documentation: Tracking CLM Activity Anonymously

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