Is it possible to track the usage of a training presentation in CRM?
It is possible to track the usage of a training presentation.
Enabling the TRACK_CLM_MEDIA_PREVIEW_vod Multichannel Setting with the appropriate setting (1 or 2) allows the usage of a training presentation to be tracked. The following settings can be used:
- 0 or NULL - Do not track use
- 1 - Track all Media Preview use, including training
- 2 - Track training use only
CRM Help Documentation: Tracking CLM Usage Without an Account
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