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When to Use Clear Veeva Cache in Veeva CRM?

  • Updated

Question:

What does the Clear Veeva Cache do and when should it be used?

Answer:

The Veeva CRM application uses cache on the Veeva servers for the components that are specific to the Veeva CRM application. A few examples of these components include:

  • Call Report
  • Sample Transaction
  • My Accounts
  • My Schedule

Clear Veeva Cache should be used when, but not limited only to:

  • Making changes to profiles or permission sets
  • Making changes to objects, fields, page layouts or record types
  • Alignment of Account and Territory using Territory Utilities
  • Updating Sharing Rules on an object
  • Loading data

Clearing the Veeva Cache could affect performance of loading Veeva pages by a few seconds. 

Related Documentation:

CRM Help Documentation: Managing the Veeva CRM Cache 

 

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