Overview:
Why is a Product not displaying in the Sample Section of a Call?
Root Cause:
If the Veeva Custom Setting Sample Management Product Types includes the Product Record Type of a Product, a Sample Lot is required for it to display.
Solution:
If the product uses Sample Lots, create or provide the user access to a Sample Lot.
If the product does not use Sample Lots, remove the Product Type from the Sample Management Product Types Custom Setting.
Related Documentation:
CRM Help Documentation: Sampling with Virtual Lot Numbers
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.