Overview:
When the file is uploaded to the document Document Viewer, the hyperlinks in the document are no longer functional. The hyperlinks in the document are used to navigate through the different pages of the document. The source content initially uploaded is a PDF. The links are functional prior to uploading to vault. Also, the links are functional when the Viewable Rendition is downloaded.
Root Cause:
The application is working as designed. The issue is with the source document. The links on the document are actually buttons. Vault does not support interactive buttons as navigable links.
Solution:
As a workaround, the user may replace the buttons in the document with links.
Related Documentation:
- Vault File Format Documentation: Supported File Formats
- Vault Viewable Rendition Documentation: Clickable Links in Viewable Renditions
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.