Why can a specific Certifier not be selected in a workflow in PromoMats?
A user is part of the Country XX-Signatory group. The Workflow Owner wants to start the certification workflow, however, the specific user cannot be selected for the task Medical Promotional Certification.
The certification workflow task is assigned to a different role.
The following steps can be performed by the Admin user only.
To check the workflow configuration:
- Open the certification workflow.
- Find the specific certification task.
- Check Send Task To:
Send Task To indicates what role a user must have in the Sharing Settings of the document in order for a user to be selected for the task.
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