Overview:
FAILURE: GENERAL: Required field is missing (corporate_name__v is required for HCO in region US) is returned for New Address or New Child Account Data Change Request (DCR).
Root Cause:
These errors occur when a DCR creating an Address or Child Account is created against an Account that does not have a Network Vid associated with it. Veeva Network is interpreting this as an Add DCR for an Health Care Organization (HCO), so the associated error is returned.
Solution:
DCRs failing with this error can be canceled to prevent them from being sent with each DCR Outbound Job. Update the Status field on these DCRs to Cancelled_vod to prevent the records from being sent in future jobs.
Additional data cleanup is required. The offending Account is created without being associated with a record in Network. It needs to be merged into a correct Network linked Account in CRM and if any Unverified Address or Child Account records are created, they should be deleted.
Related Documentation:
N/A
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