Overview:
A user is receiving an alert message when trying to send an Approved Email: All outbound emails will be sent to {test email}, and will not be sent to the Account email addresses" in CRM.
Root Cause:
The warning message appears if the following configurations are met:
- The user in question is currently flagged as an Approved Email Admin
- Approved Email Test Email Address currently has an email value
Solution:
If the following conditions are met, the user has the ability to send emails to the email addresses listed on the accounts:
- Uncheck the Approved Email Admin field (Approved_Email_Admin_vod__c) in the User object
- APPROVED_EMAIL_TEST_ADDRESS_vod in the Approved Email Settings if not populated with an email address
Related Documentation:
CRM Help Documentation: Content Administrator Role
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