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Why is Submitted DateTime of A Survey Target Earlier Than the CreatedDate in CRM?

  • Updated

Question:

Why is the Submitted DateTime (Submitted_DateTime_vod__c) of a Survey Target earlier than CreatedDate in CRM?

Answer:

The root cause is that Submitted_DateTime_vod__c is determined by the Offline device time, however, CreatedDate and LastModifiedDate are using the database time in Online.

  1. This situation can be caused due to a different time between Offline and Online.
  2. Or if the Survey Target is created offline, even the user syncs iRep just after submitting the Survey Target, the Submitted DateTime will still be earlier than CreatedDate. It is caused due to the time interval between submitting and syncing. 

Related Documentation:

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