Multichannel Cycle Plans (MCCPs) generate Multi-Channel Cycle Plan Summaries automatically and for my MCCP record, it shows the same product twice.
The MCCP Engine works with exact External Id matches on the calculations.
The external Id is created by the following: MCCP Id + Product Id + Detail Group Id.
The issue occurs when the Product is added or removed from a Detail Group while a Multi-Channel Cycle Plan has In Progress status.
Data coming from the Activities has either an Id missing or an extra Id. The Engine identifies it as a new product and creates a new Summary for it.
- Avoid changes on the MC Cycle Plan Product records until the end of the Cycle.
- If the user needs to make a change, delete the extra MC Cycle Plan Summary record manually.
CRM Help Documentation: CRM Guide
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