Why a Document cannot be found when creating a CrossLink in PromoMats?
The user that is trying to create a CrossLink does not have permission to view the document. It is only possible to create CrossLinks from documents in which the user already has access to.
If access to a document is needed, the Document Owner needs to be contacted so that the Sharing Settings can be updated to include a new viewer. Once added as a viewer, the document is visible when creating the Crosslink.
Vault Help Documentation:
- Adding & Editing CrossLinks
- How do I create CrossLinks?
- How are Crosslinks Used in PromoMats?
- How to Edit Sharing Settings in PromoMats
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