Why are calls not calculated into MCCP in CRM, even if the calls are matching the Cycle Channel Criteria?
The value(s) of the Status_vod__c field of the MC Cycle Plan Target(s) is not Active_vod. The MCCP calculation job looks for the Active_vod value.
Make sure that the value of the Status_vod__c field of the MC Cycle Plan Target is Active_vod.
CRM Help Documentation: Multi channel Cycle Plans
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