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Why Do CLM Presentation Thumbnails Not Display When Tapping The Media Menu in CRM for iPad?

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Question:

The Media contents are being downloaded to CRM for iPad. However, the CLM Presentation thumbnails do not display when tapping the Media menu.  Why is this?

Presentation.png

Answer:

This is because the HIDE_CLM_THUMBNAILS_IN_ALL_DIR_VIEW_vod Multichannel Setting is enabled.

Enable the HIDE_CLM_THUMBNAILS_IN_ALL_DIR_VIEW_vod Multichannel Setting to hide thumbnails when the user taps CLM Presentations in Standard view and Training Presentations in Training view. Thumbnails continue to display in customer-managed directories, unassociated, and My Presentations (if applicable). 

Related Documentation:

CRM Help Documentation: Using Default Directories

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