The Media contents are being downloaded to CRM for iPad. However, the CLM Presentation thumbnails do not display when tapping the Media menu. Why is this?
This is because the HIDE_CLM_THUMBNAILS_IN_ALL_DIR_VIEW_vod Multichannel Setting is enabled.
Enable the HIDE_CLM_THUMBNAILS_IN_ALL_DIR_VIEW_vod Multichannel Setting to hide thumbnails when the user taps CLM Presentations in Standard view and Training Presentations in Training view. Thumbnails continue to display in customer-managed directories, unassociated, and My Presentations (if applicable).
CRM Help Documentation: Using Default Directories
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