Overview:
One CoBrowse Presentation is expired in CRM but still in Approved status on the Vault side after performing synchronization in CRM Online.
Root Cause:
One possibility is that the CRM Media Type of one slide of the presentation is set to the wrong type in the Vault side.
Example:
The slide below is an image but CRM Media Type is set to HTML.
Solution:
Be sure every slide of the presentation is set with the correct CRM Media Type on the Vault side.
Related Documentation:
Vault Help Documentation: Working with Engage Content (PromoMats & MedComms)
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.