When the user is syncing CRM iRep, the key message records are downloaded but the zip files, which are attached to the key message records, are not downloaded.
The user does not assign the product which is used in key message records from the My Setup page.
- Assign the correct product from the My Setup page.
- Sync iRep again.
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.