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Zip File is Not Downloaded When Syncing CRM iRep

  • Updated

Overview:

When the user is syncing CRM iRep, the key message records are downloaded but the zip files, which are attached to the key message records, are not downloaded. 

Root Cause:

The user does not assign the product which is used in key message records from the My Setup page. 

Solution:

  1. Assign the correct product from the My Setup page.
  2. Sync iRep again. 

Related Documentation:

N/A 

 

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