A Booking Agent user transfers the Parent Call of a Group Call through the Call Booking feature. Only the Parent Call is transferred to the new owner. Does the user need to transfer the Child Calls separately?
This is working as designed. In the case of booking Group Calls, the Booking Agent needs to assign all the Child Calls separately to a new owner as well. They do not get automatically transferred along with the Parent Call.
CRM Help Documentation: Call Booking Support
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