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Are Child Calls Transferred Along with the Parent Call in CRM?

  • Updated

Question:

A Booking Agent user transfers the Parent Call of a Group Call through the Call Booking feature. Only the Parent Call is transferred to the new owner. Does the user need to transfer the Child Calls separately?

Answer:

This is working as designed. In the case of booking Group Calls, the Booking Agent needs to assign all the Child Calls separately to a new owner as well. They do not get automatically transferred along with the Parent Call.

Related Documentation:

CRM Help Documentation: Enabling Call Booking Support

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