Overview:
When implementing Approved Email sync, an error appears: Failed to upsert 1 records into SF DB, status code: INVALID_CROSS_REFERENCE_KEY error message: Record Type ID: this ID value isn't valid for the user: XXXXXX.
Root Cause:
The Approved Email CRM integration user does not have the permission of record type xxxxxx of the Approved_Document_vod object.
Solution:
A CRM system admin needs to grant the Grant the Approved Email CRM integration user the permission of the record type xxxxxx of the Approved_Document_vod object.
Related Documentation:
N/A