Question:

The Pound symbol # displays on My Account Views in Sunrise.  Why is this?

Answer:

Usually, it is caused because the iPad language does not match the SFDC user language. In the above screenshot, the iPad language is English but the SFDC user language is Chinese.

The pound sign # disappears after the iPad language matches the SFDC user language. 

Related Documentation:

CRM Help Documentation: Supported Languages

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