Sometimes, the Status of Email Templates displays in CRM Sunrise. Why does this happen?
When the user has the Approved_Email_Admin_vod field on the User object set to true, the Status of Email Templates displays.
Approved Email Admins can see Email Fragments and Email Templates where Approved_Document_vod.Status_vod = Staged_vod. This ensures only Admins can see content that is not yet Approved so that it can be tested and aligned in Sandbox or Production environments.
Templates and Fragments that are in a Staged status are only visible to Approved Email Admins.
CRM Help Documentation: Approved Email Content Administrator Role
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.