Overview:
A user opens some presentations on iRep. Then, the user opens the Recents view from the Media menu to record a Call.
When the Call is saved, iRep is redirected to the Presentations view of the Media menu, not the Recents view.
Root Cause:
This is working as designed.
Solution:
iRep resets the media library when a Closed Loop Marketing (CLM) session is completed. When a Call is completed, it is redirected to the Presentations view.
Related Documentation:
N/A