Question:

Why is the Sample Recipient field visible on the Call Attendee section when the user is using Online CRM? This field cannot be seen on the Offline device. 

Answer:

The Offline behavior is a little different from the Online one. Instead of having a field, the user needs to click on the bottle sign (using CRM for Windows) or pill sign (using CRM for iPad) next to the Person Account name in the Attendee section. 

Related Documentation:

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