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How to Identify if a Custom Validation Rule is Causing an Error Message When Syncing CRM Offline?

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Overview:

How to Identify if a Custom Validation Rule is causing an error message when syncing CRM Offline?

For example, a line in the Activity Logs displays a message: Error message: Please only check one field.

Root Cause:

A user can receive the error message when syncing for a variety of reasons. There are two common causes: 

  1. An error caused by the misconfiguration of Veeva. There is a list of all error messages in the CRM Error Reference Guide and most errors have a Knowledge Base (KB) article with detailed steps to resolve the error.
  2. An error message from a custom Validation Rule.

Solution:

To identify the Validation Rule, search the Rule_Definition_vod__c object for a record with the Master_Message_vod__c matching the error message.

*** Callout Section ***

SELECT Active_vod__c,Error_Condition_Formula_vod__c,Id,Master_Message_vod__c,Name,Object_vod__c FROM Rule_Definition_vod__c

Related Documentation:

CRM Knowledge Article: CRM Error Reference Guide

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