Question:

What are the conditions for creating a CRM Remote Meeting Attendee?

Answer:

• Remote Meeting Attendees only get created if Zoom tells Veeva that an Attendee joins the meeting from the participant URL
• If a user starts an Engage Meeting, but there are no attendees, no Remote Meeting Attendee records are created
• The Remote Meeting Attendance Apex job only processes if the Remote Meeting is a part of a SUBMITTED Call
• There is usually a one-day lag to get the data from Zoom. So, if the user has Engage Meetings today, the user cannot see the Remote Meeting Attendee records until the job runs tomorrow

Related Documentation:

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