How does one track the duration of a video played in a CLM presentation for reporting purposes?
Video playback duration currently cannot be tracked by the duration tracking methods in place. Duration is tracked as follows:
- For the first slide activity, duration value is tracked if the user views the slide for more than two seconds If the first slide is viewed for less than two seconds, the Duration value is NULL. This implies the user opens the first slide and navigates away from the page within two seconds.
- Duration values are updated every 30 seconds when the user is viewing a slide. The duration value is updated in 30-second increments.
- When the user navigates to the next slide, the duration value on the prior slide is updated with the total actual time spent as of the transition to the next slide.
- Time spent on a single slide is capped at 300 seconds (5 minutes). It is assumed the user is interrupted (Example: left their desk or is doing something else) and the duration tracking is limited.
CRM Help Documentation: Tracking Details
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