Question:

Why is the following error present after running the Veeva Process Scheduler for Engage Meeting & Webinar Process: No participant information was returned for this meeting?

Answer:

The reason for the error is that for a particular Call record the HCP (Health Care Provider) server does not contain any participant information.

The Engage server populates this participant information with a nightly job (12:45 AM GMT).  If the Engage Post Process job is run before the Engage server is able to populate this information, the user sees this error for a valid meeting with Attendees. 

Related Documentation:

CRM Help Documentation: Engage Meeting Overview

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