Question:

Can a signature be required for Opt-Out in CRM?

Answer:

Yes, a signature can be required for Opt-Outs.

On the related Consent Header, set the Signature_Required_On_Opt_Out_vod checkbox to TRUE. 

If it is set to FALSE, then the Signature/ Paper Consent ID is not required when only Opt-outs are being captured.

Note: Signature_Required_On_Opt_Out_vod = TRUE, but if the Consent_Type_vod.zvod_Signature_Capture_vod field is not placed on the page layout, the Signature/ Paper Consent ID capture is not possible. Therefore, opt-outs are saved without Signature/ Paper Consent ID.

Related Documentation:

CRM Help Documentation: Consent Capture Overview

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