Can a signature be required for Opt-Out in CRM?
Yes, a signature can be required for Opt-Outs.
On the related Consent Header, set the Signature_Required_On_Opt_Out_vod checkbox to TRUE.
If it is set to FALSE, then the Signature/ Paper Consent ID is not required when only Opt-outs are being captured.
Note: Signature_Required_On_Opt_Out_vod = TRUE, but if the Consent_Type_vod.zvod_Signature_Capture_vod field is not placed on the page layout, the Signature/ Paper Consent ID capture is not possible. Therefore, opt-outs are saved without Signature/ Paper Consent ID.
CRM Help Documentation: Consent Capture Overview
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.