Why does the Sphere of Influence Render Properly Offline, but Online only shows the Previous and Next Buttons?
If the Sphere of Influence is rendering properly on CRM Offline but not on CRM Online, it is most likely caused by an incorrect text in the Veeva Message ACCOUNT_RECORD_TYPE_ICON_MAP in the category Common.
The text of this Veeva Message should not have new lines between the variables.
Remove all the new lines between the variables of the Veeva Message:
The following text in the Veeva Message ACCOUNT_RECORD_TYPE_ICON_MAP causes the Sphere of Influence to not render Online:
Since the text should not include new lines, the Veeva Message text should be updated to:
Once the text of the Veeva Message is corrected, it is required to clear the Veeva Cache to render again the Sphere of influence.
CRM Help Documentation: Sphere of Influence
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