Question:

The link of some Alerts is not displayed on My Alerts page in CRM Sunrise. Why does this happen?

Answer:

This is because the referenced record is not available in CRM Sunrise.

If the source object or the referenced record in the Link_Reference_vod field of the Alert_vod record is not available Offline, then the link does not display.

Related Documentation:

CRM Help Documentation: CRM Mobile Application Home Page

Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.