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Why the Signatures Section Does Not Appear in the Metadata of a PromoMats Document?

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Question:

Why is the Signatures section not appearing in the metadata of a PromoMats document?

Answer:

When a document gets certified, a Signatures section is made available in the metadata of the document. 

signatures1.png

However, if a new version is uploaded to the document, the Signatures section disappears.

  1. In order to view this section again, check the Timeline view of the document to see which version the document is certified. In this example, the document is certified in version 1.0.

    signatures2.png

  2. Go back to either the Mixed view or Field view of the document so that the metadata is visible.
  3. Expand the Version History section and click on the version in which the document was certified.


    signatures3.png


    Once the previous version is selected, the Signatures section re-appears. 

Related Documentation:

Vault Help Documentation: Viewing Signature Pages

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