Question:

Why is an end-user not able to record Best Times information on an Address record?

Answer:

The end-user does not have the following permissions in order to record an Office Best Times:

• Read and Write permissions to the Address record
• Field-level Edit security to the Best_Times_vod__c in the Address object

Grant the user the proper permissions.

Related Documentation:

CRM Help Documentation:  Referencing Office Best Times for Accounts