Question:
Why is an end-user not able to record Best Times information on an Address record?
Answer:
The end-user does not have the following permissions in order to record an Office Best Times:
- Read and Write permissions to the Address record
- Field-level Edit security to the Best_Times_vod__c in the Address object
Grant the user the proper permissions.
Related Documentation:
CRM Help Documentation: Referencing Office Best Times for Accounts