Question:
Is it possible to check the reason for Approved Emails with high bounce rates?
Answer:
Run the following query, paying attention to the last lines of the Event_Msg_vod__c field, to determine the reason for failure.
SELECT
Activity_DateTime_vod__c,Event_Msg_vod__c,LastModifiedDate,Name,Sent_Email_vod__r.Status_vod__c,Sent_Email_vod__cFROM Email_Activity_vod__c
WHERE Sent_Email_vod__r.status_vod__c in ('Dropped_vod','Bounced_vod')
AND Sent_Email_vod__r.Approved_Email_Template_vod__c = '<Approved Email Template ID>'
ORDER BY Activity_DateTime_vod__c ASC NULLS FIRST
Related Documentation:
CRM Help Documentation: Tracking Approved Email Activity
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