How can crash logs be generated when the Veeva CRM WinModern Application crashes?
WinModern crash logs have an .etl format and can be found under the following directory of the machine that experiences the crash:
C:\Users\[device user]\AppData\Local\Packages\WinCRM_xxxx\LocalState\vod\Sandbox\[veeva username]\log-xxxxxx-xxxxxx.etl
If the device username is unknown, or the directory name cannot be copied and pasted, follow the directions below:
- In the Windows Search Box, enter %appdata%.
- Open the suggested folder from the Start menu, then press the back button to see the directory:
- Follow the folder directory through Local, Packages, etc.
Example: \AppData\Local\Packages\WinCRM_xxxx\LocalState\vod\Sandbox\[veeva username]\log-xxxxxx-xxxxxx.etl
CRM Help Documentation: How to Troubleshoot a Crash in CRM offline?
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