Question:

How can crash logs be generated when the Veeva CRM WinModern Application crashes?

Answer:

WinModern crash logs have an .etl format and can be found under the following directory of the machine that experiences the crash:

C:\Users\[device user]\AppData\Local\Packages\WinCRM_xxxx\LocalState\vod\Sandbox\[veeva username]\log-xxxxxx-xxxxxx.etl

If the device username is unknown, or the directory name cannot be copied and pasted, follow the directions below:

1. In the Windows Search Box, enter %appdata%.
   
   A.  
   
   B.  
   
   C.  
   
   
2. Open the suggested folder from the Start menu, then press the back button to see the directory:
   
   
   
   
3. Follow the folder directory through Local, Packages, etc.
   
   Example: \AppData\Local\Packages\WinCRM_xxxx\LocalState\vod\Sandbox\[veeva username]\log-xxxxxx-xxxxxx.etl
   
   

Related Documentation:

CRM Help Documentation: How to Troubleshoot a Crash in CRM offline?