Overview:

Login authentication failed when connecting to FTP server by using Filezilla or other FTP clients.

Root Cause:

There are a couple of root causes listed:

• The username or password is incorrect
  
  
  
  
• The user does not have permission to access the FTP server

Solution:

A.  Be sure the input user is using the correct format:

{DNS}.veevavault.com+{USERNAME}.

This uses the same username that the user logs in with.

B.  Be sure the Password is correct.

C.  Be sure the user has FTP server permission. The Admin should do the following:

1. Navigate to ADMIN --> Users&Groups --> Permission Sets.
2. Select the matched Permission Set for the user.
3. Click Application tab in detail page.
4. Check if the user has access for FTP staging feature.

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