When trying to edit and save an Account on CRM Platform Online, the end-user receives an error: Unknown Record Type Null. Please Check Your Permissions.
Typically, the error occurs because the primary parent ID of the Account being updated is the ID of a deleted record. There is a data validation rule that validates the Primary Parent. Since there is no record at that ID, the check comes back as false and fails. This triggers the error.
The user should do the following:
- Access the record in CRM or using Workbench.
- Edit or remove the primary parent value ID.
CRM Help Documentation: N/A
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