Overview:

The New Note Button can be displayed on the Notes & Attachments Related List from Windows browsers. It is missing in IOS Safari.

Root Cause:

The button does not display in Salesforce Classic when the Mobile site is requested from Safari.

Solution:

The end-user can request the Desktop site instead of the Mobile site from Safari by tapping and holding the refresh button.

---

Related Documentation:

N/A

Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.