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Error: Server Having Problems When Completing Document Workflow Task in eTMF Vault

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Question:

Why is a Server Error with the error message below occurring when a user tries to complete a Document Workflow task in an eTMF Vault?

veeva_error_message__1_.PNG

Answer:

In eTMF Vaults, if the Product field is not specified (populated) on the document, then this error appears. This is because the Study field is dependent on the Product field having a value.

To address this issue, the user must perform a blank save on the document to allow the correct Product field value to auto-populate based on the Study.

Related Documentation:

Vault Help Documentation: N/A  

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