Question:

When a Participant joins an Engage Meeting through a web browser (using Zero footprint), the Meeting ID is not the same as the one in the URL. Why is this?

Answer:

This is working as designed.

The Meeting ID in the URL is generated by Veeva and unique to the Participant so that the participant can be distinguished in a remote meeting.

The other Meeting ID is the actual Zoom Meeting ID which is needed to dial in for audio.

Related Documentation:

CRM Help Documentation: Engage Meeting Overview

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