Overview:
A Date Based Object Operation type Job is configured to send a notification to Object Record Task Participants and Owners leading up to a due date. The job is failing to run and reports an error message: Error Operation could not complete: an error was encountered.
Root Cause:
There is at least one object record where the record Owner and/or a Task Participant is currently an Inactive user.
Solution:
For the job to be able to run successfully, the user either needs to be made Active, or they need to be removed from the Owner and/or Task Participant role in the Sharing Settings on the object record(s)
Related Documentation:
- Vault Help Documentation: Configuring Job Definitions