Multichannel (MC) Cycle and Channel cannot be saved in Align. A user cannot select the Edit button as it is grayed out.
When creating Channel or MC Cycle with a Channel, Align runs a describe against the cycle channel's object in the CRM org upon creating it. If the CRM connection status is invalid, the Save fails.
To check the Connection Status, do the following:
- Navigate to: Integrations --> Align Integrations --> Validate Credentials.
- Edit the credentials so they are invalid.
Align Help Documentation: Targeting Metadata
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