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The Call Number for Call Cycle Week is Not Matching the Number on View Call Cycle Page in CRM for iPad

  • Updated

Question:

The number showing for the Call Cycle Week is not matching what exactly shows on the View Call Cycle page in CRM for iPad.

Example:

There is only one Call displaying in Call Cycle Week 1, however, the number of Calls for Week 1 appears as two.

Answer:

The number of Calls in Call Cycles is shown based on a 7-day week. If the Show Weekend setting is enabled, the numbers match.

Currently, this is working as designed.

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Related Documentation:

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