Overview:
Affiliations are not appearing as Suggested Attendees offline when creating a call. Affiliations are displaying online, by default, correctly.
Root Cause:
Enable Child Accounts is checked without the user have the correct.
Online is checking whether the Child Accounts feature is enabled on Calls with the following:
- Enable Child Accounts Veeva Setting is true
- User has Field Level Security (FLS) to Parent_Child_Name_vod__c on the Child Account object
- User has FLS to Child_Account_vod__c on the Call object
iRep is only checking the following:
- Enable Child Accounts Veeva Setting is true
- User has object access to Child Accounts
Solution:
Disable Enable Child Accounts from Custom Settings --> Veeva Settings.
Related Documentation:
CRM Help Documentation: Child Accounts
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