Skip to main content
hamburger menu Created with Sketch.
Veeva Support US Holiday: Jan 16th - Limited staff, please plan accordingly

Search the Knowledge Base

Why is Call Type Set as Detail Only When Recording a Call Against a Medical Event in Veeva CRM?

  • Updated

Question:

When the user is recording an Event Call Report from the Account page against a Medical Event then Call Type is set as Detail Only instead of Event Detail. How is it possible? 

Answer:

Depending on the primary Account of a Call Report as well as the types of activities captured, the value of the Call_Type_vod field on the Call2_vod object is set as follows:

  • Detail Only: The Call is against a Person Account. There is at least one Detail product selected. No Samples are recorded.
  • Event Detail: The call is against a Medical Event. There is at least one Detail product selected.

Related Documentation:

CRM Help Documentation: Call Objective Types

Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.

Powered by Zendesk