When the user is recording an Event Call Report from the Account page against a Medical Event then Call Type is set as Detail Only instead of Event Detail. How is it possible?
Depending on the primary Account of a Call Report as well as the types of activities captured, the value of the Call_Type_vod field on the Call2_vod object is set as follows:
- Detail Only: The Call is against a Person Account. There is at least one Detail product selected. No Samples are recorded.
- Event Detail: The call is against a Medical Event. There is at least one Detail product selected.
CRM Help Documentation: Call Objective Types