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Font Package Error Occurs When Rendering PDF Source Document in Vault

  • Updated

Question:

Why does an error message appear in the Document Viewer and the Viewable Rendition for a PDF Source file in Vault?

Answer:

If the Source Document is created using Adobe LiveCycle or Experience Manager, then the following setting in Vault must be enabled for Vault to be able to render the document:

  1. Navigate to Admin --> Settings --> Rendition Settings.
  2. Enable (check) the setting: Allow viewing and annotation of protected PDF files.
Note: This resolution is only reportedly able to fix all PDFs created with Adobe LiveCycle or Experience Manager.

Related Documentation:

Vault Rendering Documentation: Rendition Display

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