The Activity Tracking Mode field is not populated on the Sent Email records despite email activity tracking is configured in Consent Capture.
The Approved Email Consent Mode is not enabled in the Approved Email Settings.
Enable the Approved Email Consent Mode:
- As a System Administrator, navigate to: Setup --> Develop --> Custom Settings.
- Click Manage next to Approved Email Settings.
- Click Edit.
- Enable the Approved Email Consent Mode with a value of 1.
- Click Save.
- Clear the Veeva Cache.
CRM Help Documentation: Tracking Activity in Consent Capture