Upon using the Select Account function after launching the media in the Offline CRM Application, the following error occurs: [Account_Name] is not in the appropriate segment and therefore cannot view this presentation.
This error occurs if the Key Message is assigned to a Segment (Segment_vod__c), but the Account is not assigned to the same one (Segmentations_vod__c).
Be sure that the Account is assigned to the same Segment that the Key Message is assigned to.
CRM Help Documentation:
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