Question:

Why can the user not download the latest version of CRM for iPad?

Answer:

Per Veeva Support Policy, CRM for iPad only supports the latest version of iOS and the two most recent prior versions. Immediately upon the release of a new major version (iOS 12), CRM for iPad no longer allows for the application to be updated or reinstalled and presents the following error:

If receiving this error, check the user's iOS version and ensure it is in line with the current supported versions found in the article linked below. 

Related Documentation:

CRM Help Documentation: CRM and iOS

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