A user cannot add content to a placeholder document in Vault. The Upload Document button is grayed out and cannot be selected.
The user does not have any permissions (including the View Document permission) on the current Version of the document that already has content. The Version the user is seeing is a past Version where the document was still a placeholder, and it is working as designed that content cannot be added to a placeholder document that content was already uploaded to.
Ensure that the user has the proper permissions on the latest Version of the document so the user can see that the latest Version of the placeholder document already has content uploaded to it.
Vault Content Placeholder Documentation: How to Associate Content
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