Account does not get a Territory assigned from Push to CRM is ran. A assignment exists and the assignment rule are still correct.
Account's territory assignment will not be pushed to CRM if using Account Inactive Values and the following are true:
- Account detail page in Align contains a field called Customer Master Status
- The value of this field matches one of the values in the Account Status Inactive Values field from Align Settings.
- The Import Inactive Assignments flag is set to No under Account Settings section of the Align Settings page.
One way to resolve this to is to change the the Account's Customer Master Status to a value that does not exist in the Account Status Inactive field. Another solution is to set the Import Inactive Assignments flag is set to Yes.
Account Customer Master Status field location: Entities tab/ select Accounts/ search for account, select the needed account.
Import Inactive Assignments flag location: Align Admin tab/ Align Settings/ scroll down to the Account Settings section.
Align Help Documentation: Account Inactive Values
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